WordPress Priority Support
Fast, Expert Help When Your WordPress Site Needs It Most
Get Priority SupportWhen Your Site Can't Wait
Website problems don't follow business hours. When something goes wrong with your WordPress site – whether it's down, hacked, broken, or just not working right – you need help fast.
Priority support gives you a direct line to expert WordPress help. Guaranteed response times, dedicated attention, and the expertise to resolve issues quickly. No waiting in queues, no junior support staff – direct access to senior WordPress expertise when you need it.
Why Choose Priority Support
Business Continuity
When your site is down, you're losing money. Priority support minimises that loss.
Expert Access
Skip the support queue and get direct access to senior expertise.
Predictable Costs
Fixed monthly cost for support, no surprise emergency bills.
Peace of Mind
Know that help is always a call away when you need it.
What's Included
Rapid Response
Your issues get immediate attention with guaranteed response times.
- Same-day response guarantee
- Direct communication channel
- Priority queue position
- Emergency escalation path
Expert Access
Direct access to senior WordPress expertise for complex issues.
- 10+ years WordPress experience
- Complex problem solving
- Architecture guidance
- Best practice recommendations
Comprehensive Support
Full-spectrum support covering all aspects of your WordPress site.
- Development support
- Performance troubleshooting
- Security assistance
- Integration help
Proactive Care
Preventive measures that stop problems before they affect your business.
- Regular health checks
- Update management
- Security monitoring
- Performance tracking
When You'll Need Me
Site Down
Your website isn't loading or showing errors. I'll diagnose and resolve the issue quickly.
Hacked Site
Security breach or malware infection. Emergency cleanup and hardening.
Broken Features
Something that was working has stopped. I'll identify and fix the cause.
Update Issues
Problems after a WordPress, theme, or plugin update. Quick rollback and resolution.
Performance Problems
Sudden slowdowns affecting user experience. Rapid diagnosis and optimisation.
Integration Failures
Third-party connections not working. Troubleshooting and repair.
Support Plans
Choose a plan that matches your support needs:
Priority Retainer
Monthly support hours with priority access
- 4 hours support time
- Same-day response
- Rollover unused hours
- Priority queue access
- Direct phone access
- Monthly status report
Priority Plus
Enhanced support for business-critical sites
- 8 hours support time
- 4-hour response guarantee
- Rollover unused hours
- Priority queue access
- Direct phone access
- 24/7 emergency line
- Weekly check-ins
- Quarterly reviews
Enterprise Priority
Comprehensive support for large or complex sites
- 16 hours support time
- 2-hour response guarantee
- Rollover unused hours
- Top priority access
- Direct phone access
- 24/7 emergency line
- Weekly check-ins
- Dedicated support slot
- Quarterly strategy sessions
Emergency Support Available
Not on a support plan but have an urgent issue? I offer emergency support for critical situations. Higher rates apply, but I'll work to get your site back online as quickly as possible.
Call for Emergency SupportReady for Priority Support?
Don't wait until something breaks. Get priority support in place now so you're covered when you need help.
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